How our consulting sessions work
Pick the session that matches your issue. Every engagement is screen-shared on a remote session and ends with a written remediation report.
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Diagnostic
30 min consulting session
Scope & quote confirmed before we begin.
- Single-issue diagnostic (one error, one environment)
- Screen-shared remote session with a consultant
- Written email summary after the session
- Scoped deliverable — diagnostic report
If we can't identify the root cause of your issue, you don't pay.
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Advisory
60 min consulting session
Scope & quote confirmed before we begin.
- Multi-layer issue (token + middleware + application)
- Screen-shared remote session with a senior consultant
- Priority scheduling, typically within 1 business day
- Written report with root cause and remediation steps
If we can't identify the root cause of your issue, you don't pay.
Opens a live chat with our support team · No account needed
Team engagement
90 min consulting session
Scope & quote confirmed before we begin.
- Team setup review (up to 5 users)
- Screen-shared remote session with a senior consultant
- Priority scheduling
- Detailed written engagement report
If we can't identify the root cause of your issue, you don't pay.
Opens a live chat with our support team · No account needed
Session questions, answered
What does a consulting session include?
A screen-shared remote session diagnostic for your issue. You receive a written email summary with root cause and remediation steps. Scope is confirmed before the session begins.
Do I need to prepare anything before the session?
Note down the exact error message you see, your operating system version, and the software you are using (DocuSign, Adobe Acrobat, etc.).
What payment methods do you accept?
All major credit cards and PayPal. Payment is handled securely after you book your session.
Can I upgrade to a longer session if my issue is complex?
Yes. If the issue requires more time, the consultant will let you know before the session ends and arrange a longer engagement.
Ready to fix your signature issue?
Independent consulting · screen-shared remote session · written remediation report.